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Tom Said:

Should I go through my own insurance policy or with the other drivers?

We Answered:

His insurance company will cover the damages. Weather his insurance tries to low-ball you remains to be seem, but remember - YOU DON'T SIGN ANYTHING. Your insurance guy will be helpful in making sure you get a fair deal.

Wilma Said:

How responsible can we hold the bank for losing our wire transfer?

We Answered:

The Sending bank in Portugal needs to put a "Tracer" on the wire and investigate it immediately with their corresponding bank. Chase is on the receiving end of the wire. They are not responsible for incoming wires into individual's accounts. You have to vent with the bank in Portugal. Find out who they used for a corresponding bank. Was U.S. dollars sent from Portugal? In any case, It is their responsibility to follow up with the transfer until it posts into your account with Chase. You will need tracking numbers like an ISN Number or some kind of confirmation number from the bank in Portugal. They need to trace it. I know Chase is a rotten bank to deal with but it is not their problem to investigate this. The sending bank has to.